Terms and Conditions
1. Booking & Payment Procedure
A deposit of 20% of the full cost of your accommodation is due upon booking. The balance is due 1 month prior to your arrival. In addition to the full cost of your stay, we may reserve the right to charge a security deposit of £100 per apartment at the discretion of the Management. This is to cover damages or losses in the apartment, or for breaches of the terms and conditions. The balance of monies after paying for losses or damage or overstays or breaches of the terms and conditions, will be refunded to you within 3 days of your departure.
We will detail the total cost of your stay, the amount, how long you will be staying and the maximum number of guests and any other special requests that we can accommodate. You may extend your stay at any time, right up to the day of departure subject to availability. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made to us in UK Sterling in the following forms: cash or cheque supported by cheque guarantee card, bank transfer, PayPal or using the ‘Book Now’ button on the www.thebeachhouse-alderley.com web site.
2. CANCELLATION POLICY
Any cancellation must be notified to us in writing or by e-mail. If you cancel any time up to 28 days prior to the arrival date, the deposit will be forfeited. If the guest has paid the full balance of the booking, cancellation within 28 days of the arrival date will incur a cancellation charge of 50% of the total amount of the booking . If you cancel within 14 days of the arrival time (taken to be 16.00hrs on the arrival date), you are liable for the FULL payment due on the booking.
3. If You Alter Your Booking
If you wish to alter your booking (e.g., change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request. If you decide to change your stay in any way once it has commenced (e.g., change accommodation or the duration of your stay), we accept no liability for any loss, damage or additional expense and we cannot guarantee a refund of any costs already paid by you.
4. If We Cancel Your Booking
In exceptional circumstances we may find it necessary to cancel your booking. We will endeavour to find an alternative or offer a full refund.
5. Facilities & Services
A full inventory of furniture, equipment and utensils is available on request. Please note: No items must be removed from the apartment during your stay.
Unless otherwise specified, the prices quoted for all apartments include heating, electricity, gas, water and television.
All linen and towels are included and changed once a week for longer stays.
6. Number of Occupants
The maximum number of people as agreed on your booking confirmation can stay at any one time. The number of persons permitted to occupy the apartment is limited to the number of beds available. Under no circumstances may more than the maximum number of persons specified in the apartment description or in your booking confirmation, occupy the apartment except by prior agreement with Alderley. Alderley reserves the right to refuse admittance to the apartment to the hirer and their party if they are in breach of this condition. The deposit will be kept if this clause is breached.
Children under the age of 14 must be supervised by an adult guest at all times.
7. Check-in and Check-out
All apartments are usually available for occupation after 4:00pm on the day of arrival. Late check should be advised at time of booking.
All apartments must be vacated by 11:00am on the day of departure, and all keys must be returned by 11:00am on that day. A fee of £10 will be charged for keys not returned within 24 hours of the departure out date.
Should the client fail to check out by 13:00 Alderley reserves the right to remove belongings from the room and accept no liability for the loss or damage of these items.
If there is any delay in vacating the apartment beyond the agreed time, a half day's rental, is charged to the client up to 3pm and a FULL days charge, thereafter, at the rate of the previous nights stay. Please note that the Security deposit will not be returned at the time of check out. This will be returned within 3 days after the check out date subject to loss, damages or incurred incidental costs or breaches of the terms and conditions.
Alderley assumes no responsibility for any items left behind in the apartments however such items will be stored Alderley for a period of 2 weeks. After this time the items will be discarded and we will not be liable for any losses incurred.
8. Damage to Apartment
The hirer is responsible for taking all reasonable care of the property and its contents.
Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay. The cost of the repair or replacement must be agreed with and paid to Alderley. This amount may exceed the deposit amount of £250, however the Booking Guest will remain fully liable until all charges for damages or losses plus all costs incurred to make good any damages or losses. These costs may include any legal expenses incurred to recoup monies for damages or losses incurred.
We use all reasonable efforts to try and ensure that the accommodation offered by us is properly arranged and that the apartments are maintained to reasonable standards. We accept responsibility to take reasonable care in the organisational aspects of the stay but we are not liable and cannot be held responsible for actions of other guests. We cannot be held responsible for the loss or damage to goods or personal belongings at the accommodation. We are specifically not liable for events outside our reasonable control or if there has been no default or neglect by us and in no event shall we be liable for any special, indirect or consequential loss. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.
10. Law & Jurisdiction
These conditions and terms of contract and all matters arising there from are subject to the laws of England and Wales and, in the event of dispute, the client will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Termination by Alderley
Alderley Apartments has the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, Alderley is not obliged to provide or locate alternative accommodation. The period of notice and the proportion of refund are at the discretion of Alderley
12. Injury, Loss or Damages to persons or property.
Alderley cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation.
Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
Alderley Apartments will not be liable for any loss or damage or loss to vehicles whilst parked on our premises.
Pets are only admitted by prior arrangement and are subject to the discretion of Alderley.
14. Usage & Nuisance Behaviour
The apartments cannot under any circumstances be used for partying, playing loud music or general nuisance behaviour. Guests must have regard for other occupants in the building. Alderley management reserve the right to terminate your stay if they deem such behaviour has occurred. In the event of such a breach the FULL security deposit will be retained by Alderley Apartments. No refund will be made if such behaviour is deemed to have occurred.
15. Security of Tenure
As the apartments are used as serviced short stay accommodation they are exempt from security of tenure under the Rent Act. Alderley reserves the right to access the apartment at any time without prior notice if it deems necessary.
Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 8% above NatWest Bank’s base rate in force at the time and shall accrue at such a rate after, as well and before any judgement.
17. Acceptance of Terms and Conditions / Contract of Hire
All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Making a Booking, Payment of deposit or apartment fee or occupation of the apartment/s also indicates acceptance of these terms and conditions.
Check-in time is 4 pm, check-out no later than 11am.